Antonelli Comfort Solutions provides reliable, fast, and quality service to our customers. Nothing is more frustrating than contacting a service provider only to have them not show up when expected or worse, not at all!
Don’t just let us tell you how great we are, see what our customers are saying. Below are testimonials from customers we have helped repair, install or maintain their HVAC systems.
very professional. Prompt. Followed up. We had our gas logs installed. Quick and reasonable pricing. We have used this company in the past six years for our air-conditioning and only have good things to say. Professional and trustworthy! We would recommend. Quality work ,fast service ,great employees,did extra work to make it right Polite and quick service as always. Excellent Trustworthy and so helpful. House AC running perfect and gave us suggestions for replacement of AC on sun porch. Look forward to getting this done. Would not want to call anyone else for AC needs as we have full trust in Antonelli. Antonella Comfort Solutions's tech Jacob was professional & knowledgeable in his trade.My heat is up & running 🏃♀️ The tech was very polite and professional I am very pleased with the quality of work.. Both Will and Walt were down to earth people who explained things to me . They weren't bothered at all if I asked a question. Great 👍 job above and beyond great company very trustworthy Antonelli responded to my call on the same day. Jacob, the technician, was professional, knowledgeable, friendly, he diagnosed and fixed the problem quickly. I’m totally satisfied. All covered under warranty. Always great and prompt service! technician was great, service was completed perfectly within one hour. Antonelli Comfort Solutions stands behind their work above and beyond any HVAC company we have ever had.Greg, the owner, Melissa the office manager, and the entire team are professional, respectful and timely. They are all very caring and responsive to our needs. Greg and his team install and service new and existing HVAC systems at competitive prices. They provide other HVAC services as well.We couldn't be more pleased. The need for prompt attention and repair was urgent due pending potential sale.Thank you for the timely response Excellent service and highly recommend. Will not find a better product with the Lennox and the service of Antonelli Comfort Solutions. Will always get my business. Prompt service within time stated. When Greg does the job, there's no problem with the unit. When someone other than Greg works on the unit, there's always a problem. We just had our semi-annual HVAC service performed by Antonelli. They showed up on time, were very professional in their work, and we're very happy with the results. I would definitely recommend their services to anyone who needs similar work to be performed. Professional, responsive, and always on time! We had a problem with our air handler. They were very prompt and fixed our unit quickly. This was an after hour call. Technician was early and did the job quick. Seemed very competent. Will, Walt and Jacob were awesome. From arrival time til they finished, their work ethic was first rate. gregg antonelli/antonelli Comfort Solutions, 2896 Hwy.24 Suite G, Newport NC 28570 is hands down bar none the WORST person/company I’ve done business with in the past 29 years!!I purchased the Goodman heat pump (model #GSZ140301) and air handler (model ASPT37B14) with the Asure ten year parts and labor warranty from antonelli Comfort Solutions. It was installed September 24, 2021 by antonelli’s employees (Shannon and a helper) but the heat pump has never operated correctly since the day it was installed.When the unit was installed it wasn’t cooling properly so I called their office and antonelli came to check it. He said the unit was low on refrigerant but it was on the other truck and he would send Shannon by. When Shannon checked it he said he couldn’t get a reading on the low pressure side. I’m not sure what Shannon did but the unit cooled better but it wasn’t long before we needed heat. The unit wasn’t heating the house so called antonelli’s office again and they sent Shannon back to check it. Shannon said he had failed to connect a wire and that’s why the unit wasn’t heating.. I don’t know for a fact what he did but we got throughthe winter.Summer of 2022 the heat pump cooled very poorly but I couldn’t get antonelli to return my numerous calls or send someone to check it.The 10 year warranty requires an annual inspection of the unit so I was able to antonelli to do that on September 16, 2022. antonelli told me the unit was a half pound low of refrigerant so he said he added that amount. He was at my house a total twenty minutes so obviously he didn’t do much of an inspection!In July 2023 the unit was cooling very poorly again so after numerous calls antonelli came to check the heat pump on August 10th. He said the unit was a pound and a half low of refrigerant so he said he added that amount.The next day I received a bill from antonelli in the amount of $101.41 for the service call. I wrote antonelli on August 12th to dispute the charge because I have the ten year parts/labor warranty and for a new heat pump to be low on refrigerate twice in 22 months had to either be a problem with the equipment or the installation. antonelli never responded to my letter. I called his office seven times leaving messages with his office worker (Melissa) and on his voicemail but he never called me back. (About two weeks after I posted this review antonelli unexpectedly sent me a refund check for $101.40. Written a the refund check was “refund for check #**** customer has labor & parts warranty). While I’m glad I finally got my money back it does beg the questions why did he charge me to start with? and why didn’t he reply to my letter disputing the charge?)I literally spent months trying to find another HVAC company that would except the warranty. When I finally found one I immediately cut alllll ties with antonelli.When telling someone of the problem I was having with antonelli they said “well maybe he’s really busy” to which I replied "he made time to cash my seven thousanddddd dollar check by God he should make time to call me back!”It’s reprehensible that antonelli didn’t respond to my letter, my numerous phone calls or correct the problems with the brand new heat pump/air handler I paid him for, so yes he’s the worst person I’ve done business with in the past 29 years!! My heat was not working this morning. Mr Antonelli arrived quickly, determined the problem, found the part locally and installed it right away. Responsive, professional, on time, excellent service. Always great service and communication 👏 Excellent Company. Very professional, always on time and very thorough. Very good value. Highly recommend them!!!!! Jacob is always diligent, professional and on time. Very friendly as well. What can I say? The service was as it should be. Absolutely recommend Antonelli for everything HVAC related.Greg and his staff are great, professional and very punctual. They perform regular maintenance on my systems and have also changed one out for me - all reasonably priced and quality work done.It’s also very hard to find honest contractors in ENC - Greg and his staff are very honest and will recommend all available options, not just the one that makes them the most money. Install new Lennox unit and was very pleased with the complete install. The Techs did a great job, they were very professional and knowledgeable. right on time and quick repair Jacob and his helper were fantastic. Very friendly, efficient and professionalThank you Knowledgeable installers. Got right to work and took care of business. Unit is operating as designed and my house is nice and cool. Highly recommend Antonelli team to accomplish all your HVAC needs. Thank you for a job well done. On time, professional, and clean. Highly recommend! I give 2 thumbs up for the technician, Jacob. He came out the same day, right on time, and was able to fix the AC unit. Came on time and quickly diagnosed problem. Unfortunately I will need a new system. Greg explained options and provided prompt estimates. I called and an actual human answered the phone. Not an answering machine. They showed up within a couple of hours. I was a new customer. The tech spotted the problem in minutes and didn’t leave until the unit was functioning properly. They are my “go to” HVAC from now on. Great service. On time and very knowledgable. Called Gene at 8:00 AM. He answered the phone and told me he would be here after 3:00. He promptly responded to two follow up texts during the day. Arrived about 4:00 and promptly diagnosed a failed blower motor, took it to his shop for repair and returned to reinstall it. Everything was up and running by 6:30, and the charges were very reasonable too!! I recommend that you give him a call when you need hvac repairs or replacement. Mr. Antonelli is top notch. He is responsible and fair. I have had several issues with my heating unit to which all were fixed at a very fair and reasonable price. He is knowledgeable and explains the issues before he leaves. I fully recommend him to anyone who needs repair or installation. If I could give him 6 stars I would. My heat went out and they were out in the same day. I knew my unit was on borrowed time. He gave me a great deal on a replacement and had it installed before my family could even get cold. I even got warranties on the unit and labor. Can’t stress it enough fair and honest at a great price. I am so happy with Antonelli Comfort Solutions! Finding good customer service here is like a shot in the dark, so when I get excellent customer service, I have to give a shout out. Response time was amazing, they showed up when they said they would, estimated time for ordered part and cost was right on target. They kept me updated, came right out when they received the part, THEY VACUUMED after the work! Super friendly, honest, works with integrity, I can't praise them enough. Thank you so much!! All i can say is ABSOLUTELY AMAZING!! Very reasonable and professional!! If you’re looking to get anything done with your heating and air, Greg is the man to go to!! Honest work for the best prices around. I will definitely use him for all of my heating and air needs!! Greg and Miguel were great! We bought an older house that needed a new unit and all new duct work. We called to get a quote and they came out the same day. Greg then put us on his schedule fairly quickly. They did an excellent job and kept us informed during the whole process. They were the most reasonably priced company around. Very professional, trustworthy, and so nice. They loved our dogs too! Highly recommend Antonelli Comfort Solutions! Mr. Antonelli replaced our old heating and air system. He came and gave use a quote, replaced the system in the time frame he stated. Price was very reasonable. Professional, hard working Greg is kind, truthful and you can tell he really cares about his customers. We just bought a home and a few days after moving in our AC stopped working. It was a Sunday on Labor Day weekend. He called me back within an hour and came to our home within a few hours. Charged up our AC to keep us comfortable and replaced our unit a week later, even sooner than we had scheduled for. He kept me in the loop at all times. When he came out to install our new unit they were clean, polite and thorough. Only took about 3 hours. I will be using this company for any future HVAC needs! 10/10 recommend! Very happy with his service-Used them twice. Seems very honest and reliable. Very responsive as well!Will definitely call them again, if needed!Thanks again!